Frequently Asked Questions
How do I qualify for the ‘Expert Guarantee — No Visa, No Pay’ Feature?
You MUST apply and upload your documents via Visa Center PH’s website and/or mobile application ONLY. Otherwise, additional fees may apply.
I have already paid the application fee on the website/mobile app but decided to submit my documents to your office, in person for the pre-assessment. Am I still qualified for the promo? 
Uploaded documents must be pre-assessed by our Visa Experts via our Visa Center PH website and/or mobile app ONLY. Otherwise, your application will not be qualified for the Expert Guarantee – No Visa, No Pay Promo and will be considered as walk-in application. Additional fees will be applied.
When can I start uploading my documents to your Visa Center PH website or mobile app?  
All paid applicants MUST complete the application form and upload their documents after payment has been verified. And make sure to submit them for online assessment within 3 months before the travel date. 
I have already paid the application & courier fee, but I want to cancel the application, will I get a refund of both fees?  
A refund can only be applied to those applications that have not been assessed yet by UHI. Cancellation of applications that were pre-assessed and processed means forfeiture of fees.  
My application status is ‘for re-assessment', but I don’t want to comply with the documents being asked by the assessor and I plan to submit it directly to UHI office, will I still be qualified for the promo?  
To qualify for the promo, applicants must comply with the online assessment and complete the process before submission of documents. If you did not comply with the re-assessment process, you waive your chance to qualify for the promo. 
I received a message that my passport is ready for pick-up, I already paid the courier fee thru the app but I decided to claim my passport to your office in person upon release. Can I get the courier fee refunded?  
After UHI’s completion of visa processing, if applicant cancels his/her courier request, for whatever reason, there shall be no refund of courier fees. 
I availed your promo in your Visa Center PH website/mobile app last 2023, can I still use it if want to apply for Japan visa?  
No worries, if your voucher has already expired, you may visit the UHI office and present your voucher copy and documents. Once the Assessor confirms that your voucher is unused, the voucher amount will be deducted to the regular fees, and you just need to pay for the difference.  
What are the requirements needed in applying for Japan Tourist Visa
Simply click here to access the Japan Visa application requirements. 
 
Note: Additional documents which are not included on the list may be asked during the assessment.
What is the correct visa photo size?
The correct photo size is 4.5cm x 3.5cm with white background. Wearing of hat or scarf on the head is not allowed. Eyeglasses, bangs, covered ears and eyebrows are also not allowed. Photo must be taken within the past six (6) months. A digital photo is not accepted. (You may refer to photo requirement guidelines on our website). 
Where can I get the visa application form?  
Visa Center PH has an online application form that you will fill out and download after completion. 
 
* The completed application form will be emailed to the applicant after the completion of the online assessment. Print all forms on A4 size paper.  
Is there only one (1) visa application form for all types of visas?  
Yes, there is only one (1) visa application form for all types of visas. However, for applications for the extension of the Re-entry permit, a different application form must be used. 
Do I need to submit ORIGINAL documents when applying for Tourist Visa?  
Yes, you must submit complete and ORIGINAL documents except for the ITR which you may submit as a photocopy. However, for old documents (Birth Certificate from Local Civil Registrar, Form 137 and Baptismal Certificate), which are difficult to reproduce, you may submit a copy and attach a letter to explain the reason why you cannot submit the original.
 
PSA documents (Birth Certificate and Marriage Certificate) MUST be submitted in ORIGINAL and should be valid within 1 year.

In cases you cannot submit one of the required documents (except for PSA documents), please submit a letter to explain the reason you cannot do so. Incomplete documents will NOT be accepted.  
Can I submit photocopied documents/letters?  
No, all documents must be ORIGINAL unless otherwise stated with the exception of the following documents: Birth Certificate from Local Civil Registrar (NOT PSA), Bank book, DTI/SEC registration, Business permit, and ITR where you may submit a clear photocopy. 
Can I get the submitted ORIGINAL documents back?
Once submitted, all documents for the application, except the passport, won't be returned. To ensure a smooth process, we recommend applicants to submit only PHOTOCOPIES of documents like DTI/SEC registration, business permit, and ITR. The Documentation Officer may find it difficult to distinguish between an original and a colored copy, so keeping it to photocopies helps in the identification process. 
How will I know if I need to submit additional documents during online assessment?  
Our Visa Experts will let you know via email, SMS, and your dashboard if you need to upload additional documents re-upload certain documents. Make sure to turn on your notifications!
I received an SMS and email from UHI that I need to submit additional documents after submission to Japan Embassy? 
The Japan Embassy usually notifies us if they need additional documents to support the evaluation of your application. Visa Center PH will advise you via call, SMS, and email regarding the complete details of the additional documents needed by the Japan Embassy. 
 
Applicants are given three (3) months to submit additional requirements. Otherwise, the application will be terminated. 
Can we process our Tourist visa after payment in your Visa Center PH web and mobile app?    
Yes, you can kick-start your online application through the Visa Center PH website or mobile application once payment has been verified. However, it's crucial to ensure that your travel is planned within the next three months to avoid any inconvenience caused by expired or invalidated documents. The Japan Embassy strictly permits applications with a travel date within three months from the application date. Failure to comply may result in a visa not aligning with your intended travel date.

Also, Multiple Entry Visas are not guaranteed even with a request. 
Can I just pay when I submit my documents? 
Promos are only available via our web and app. If you paid through our website or mobile app but wish to proceed with manual application and not online, regular fees will apply.  
I have valid Japan Multiple Entry Visa, what will happen with this?
Previously issued Multiple Entry Visa can now be used to enter Japan as long as it is still valid. 
I have valid Japan Multiple Entry Visa in my old passport, can I transfer it to my new passport?   
If you still have valid Multiple Entry Visa in your old passport, you can still use it by attaching the old passport to your new passport if you will enter Japan since the Embassy does not transfer visa to new passport.
Why is my visa application rejected or denied?   
The reason for the rejection is that your application did not meet the criteria for visa issuance. The embassy does not give a specific reason for the rejection because the information might be used to get around the visa examination process to enter Japan for illegal or unjust purposes. It would impede the proper visa examination process in the future and would have a negative effect on Japanese society. 
Can I re-apply immediately after my visa application was rejected?   
You may apply for the same purpose of visit after six (6) months. 
I have other concerns; how can I reach you?  
You can contact our Visa Experts at:
Email : japanvisa@universalholidays.com
Mobile: +63 917 634 8280 or (+63) 917 814 2730
Facebook: facebook.com/UniversalHolidaysInc
Instagram: @universalholidays 
What are the requirements needed in applying for Korea Tourist Visa?
If you availed our Visacenter.ph promo, please be reminded that you must upload the documents to our visacenter.ph app for online assessment. Additional documents which are not included on the list may be asked during the assessment.
What is the correct visa photo size?  
The correct photo size is passport size photo must be glued (3.5x4.5cm, colored, with white background, and taken within 6 months) Wearing of hat, scarf on the head is not allowed. Eyeglasses, bangs, covered ears and eyebrows are also not allowed. Photo must be taken within six (6) months. A digital photo is not accepted. (You may refer to photo requirement guidelines on our website).
Where can I get the visa application form?  
You may download the application form on our website under Sample Forms, on the website of the Korean Embassy or you can get from any accredited travel agency. 

Visacenter.ph app has online application form that you will fill out and can be downloaded in the app after completion. 

* Completed application form will be emailed to the applicant after the completion of online assessment. Print all forms on A4 size paper.
Is there only one (1) visa application form for all types of visas?  
Yes, there is only one (1) visa application form for all types of visas. You may download both forms on our website under "Sample Forms"
Do I need to submit ORIGINAL documents when applying for Tourist Visa?  
Yes, you must submit complete and ORIGINAL documents except for ITR which you may submit as photocopy. However, for pictures and old documents (Birth Certificate from Local Civil Registrar (LCR), which are difficult to reproduce, you may submit a copy and attach a letter to explain the reason why you cannot submit the original.

PSA documents (Birth Certificate and Marriage Certificate) MUST be submitted in ORIGINAL, if travelling with family ONLY. 

In cases you cannot submit one of the required documents (except for PSA documents), please submit a letter to explain the reason you cannot do so. Incomplete documents will NOT be accepted.
Can I submit photocopied documents/letters?  
No, all documents must be ORIGINAL unless otherwise stated with the exception of the following documents: Birth Certificate from Local Civil Registrar (NOT PSA), Bank book, DTI/SEC registration, Business permit, and ITR where you may submit a clear photocopy. 
Can I get the ORIGINAL documents that I have submitted?  
Documents submitted for the application will not be returned except for the passport that’s why we encourage the applicants to submit only the PHOTOCOPY of the documents like DTI/SEC registration, Business permit, and ITR since the Documentation Officer will not be able to identify if those documents are original or colored copy of the original. 
How will I know if I need to submit additional documents during online assessment? 
AITI will advise thru call or Visacenter.ph app notification during the process of online assessment if there will be additional or changes in the documents for re-uploading to complete the assessment. Applicants are encouraged to monitor their Visacenter.ph app to ensure that they can immediately comply with the Assessor’s remarks. 
Can we process our Tourist visa after payment in your Visacenter.ph app?  
Yes, you may start your online application in our Visacenter.ph app but you have to ensure that you will travel within 3 months to avoid inconvenience of expired/invalidated documents. The Korean Embassy only allows application with travel date within 3 months from the date of application, otherwise, you may be given a visa which will not fit your travel date. 

Gentle reminder that Multiple Entry is not guaranteed even with request. 
Can I just pay when I pass my documents?  
Our promo is only available in our website www.visacenter.ph or download on Google Play at bit.ly/VisaCenterPH. You have to pay online in our Visacenter.ph app and upload documents for online assessment. Once you are notified that your documents are ready for submission, that’s the only time that you can submit your documents to AITI Office. 

Regular service fees will be applied to applications paid via visacenter.ph app but NOT assessed through our Visacenter.ph mobile app or website.
I have valid Korean Multiple Entry Visa, what will happen with this?  
Previously issued Multiple Entry Visa can now be used to enter Korea as long as it is still valid. 
I have valid Korean Multiple Entry Visa in my old passport, can I transfer it to my new passport?  
If you still have valid Multiple Entry Visa in your old passport, you can still use it by attaching the old passport to your new passport if you will enter Korea since the Embassy does not transfer visa to new passport.
Why is my visa application rejected or denied? 
The reason for the rejection is that your application did not meet the criteria for visa issuance. The embassy does not give a specific reason for the rejection because the information might be used to get around the visa examination process to enter Korea for illegal or unjust purposes. It would impede the proper visa examination process in the future and would have a negative effect in the Korean society.
Can I re-apply immediately after my visa application was rejected?  
The embassy does not accept visa applications if your previous application was rejected. You may apply for the same purpose of visit after three (3) months.
I'd like to inquire more about the promo, how can I reach you? 
You can reach us thru the following channel

Email : visa@tdgtravel.ph
FB / Instagram : or message us on FB or Instagram or send us an SMS at 09178007478 / 09178480039.
What are the requirements needed in applying for Japan Tourist Visa?
Japan Tourist Visa requirements can be downloaded from our UHI website or 
click here

If you availed our Visacenter.ph promo, please be reminded that you must upload the documents to our visacenter.ph app for online assessment. Additional documents which are not included on the list may be asked during the assessment.
What is the correct visa photo size?   
The correct photo size is 4.5cm x 3.5cm with white background. Wearing of hat, scarf on the head is not allowed. Eyeglasses, bangs, covered ears and eyebrows are also not allowed. Photo must be taken within six (6) months. A digital photo is not accepted. (You may refer to photo requirement guidelines on our website). 
Where can I get the visa application form?  
You may download the application form on our website under Sample Forms, on the website of the Japan Embassy or you can get it from the Visa entrance of the Embassy or from any accredited travel agency.

Visacenter.ph app has online application form that you will fill out and can be downloaded in the app after completion. 

* Completed application form will be emailed to the applicant after the completion of online assessment. Print all forms on A4 size paper. 
Is there only one (1) visa application form for all types of visas?  
Yes, there is only one (1) visa application form for all types of visas. However, for applications for the extension of the Re-entry permit, a different application form must be used. You may download both forms on our website under "Sample Forms"
Do I need to submit ORIGINAL documents when applying for Tourist Visa?  
Yes, you must submit complete and ORIGINAL documents except for ITR which you may submit as photocopy. However, for pictures and old documents (Birth Certificate from Local Civil Registrar (LCR), Form 137 and Baptismal, which are difficult to reproduce, you may submit a copy and attach a letter to explain the reason why you cannot submit the original.

PSA documents (Birth Certificate and Marriage Certificate) MUST be submitted in ORIGINAL and should be VALID within 1 year.

In cases you cannot submit one of the required documents (except for PSA documents), please submit a letter to explain the reason you cannot do so. Incomplete documents will NOT be accepted. 
Can I submit photocopied documents/letters?  
No, all documents must be ORIGINAL unless otherwise stated with the exception of the following documents: Birth Certificate from Local Civil Registrar (NOT PSA), Bank book, DTI/SEC registration, Business permit, and ITR where you may submit a clear photocopy.
Can I get the ORIGINAL documents that I have submitted?  
Documents submitted for the application will not be returned except for the passport that’s why we encourage the applicants to submit only the PHOTOCOPY of the documents like DTI/SEC registration, Business permit, and ITR since the Documentation Officer will not be able to identify if those documents are original or colored copy of the original.
How will I know if I need to submit additional documents during online assessment? 
UHI will advise thru call or Visacenter.ph app notification during the process of online assessment if there will be additional or changes in the documents for re-uploading to complete the assessment. Applicants are encouraged to monitor their Visacenter.ph app to ensure that they can immediately comply with the Assessor’s remarks.
I received an SMS and email from UHI that I need to submit additional documents after submission to Japan Embassy?  
Japan Embassy usually notify UHI if they need additional documents to support the evaluation of your application. UHI will advise thru call, SMS and email regarding the complete details of the Additional documents being required by Japan Embassy. 

Applicants are given three (3) months to submit additional requirements. Otherwise, the application will be terminated.
Can we process our Tourist visa after payment in your Visacenter.ph app?   
Yes, you may start your online application in our Visacenter.ph app but you have to ensure that you will travel within 3 months to avoid inconvenience of expired/invalidated documents. The Japan Embassy only allows application with travel date within 3 months from the date of application, otherwise, you may be given a visa which will not fit your travel date. 

Gentle reminder that Multiple Entry is not guaranteed even with request.
Can I just pay when I pass my documents? 
Our promo is only available in our website www.visacenter.ph or download on Google Play at bit.ly/VisaCenterPH. You have to pay online in our Visacenter.ph app and upload documents for online assessment. Once you are notified that your documents are ready for submission, that’s the only time that you can submit your documents to UHI Office. 

Regular service fees will be applied to applications paid via visacenter.ph app but NOT assessed through our Visacenter.ph mobile app or website.  
I have valid Japan Multiple Entry Visa, what will happen with this?   
Previously issued Multiple Entry Visa can now be used to enter Japan as long as it is still valid.
I have valid Japan Multiple Entry Visa in my old passport, can I transfer it to my new passport?   
If you still have valid Multiple Entry Visa in your old passport, you can still use it by attaching the old passport to your new passport if you will enter Japan since the Embassy does not transfer visa to new passport.
I still have voucher that I purchased from last years’ Travel Expo, can I still use it to apply for Japan Visa?   
For those who availed the Japan visa promo last Feb 2020 either in the Travel Expo in SMX Moa or in our visacenter.ph website or mobile app, your vouchers have extended validity until December 29, 2023 for redemption through visacenter.ph website and mobile app. 

An additional fee per Japan Tourist Visa applicant will be charged for submitted documents that are NOT pre-assessed thru the Visacenter.ph website or mobile app or redeemed AFTER the extension date.
Why is my visa application rejected or denied?   
The reason for the rejection is that your application did not meet the criteria for visa issuance. The embassy does not give a specific reason for the rejection because the information might be used to get around the visa examination process to enter Japan for illegal or unjust purposes. It would impede the proper visa examination process in the future and would have a negative effect on Japanese society.
Can I re-apply immediately after my visa application was rejected?   
The embassy does not accept visa applications if your previous application was rejected. You may apply for the same purpose of visit after six (6) months.
I'd like to inquire more about the promo, how can I reach you? 
You can reach us thru the following channel

Email : japanvisa@universalholidays.com 
FB / Instagram : or message us on FB or Instagram or send us an SMS at 0918 6348280.
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