Refund Policy
PURPOSE
The purpose of this document is to establish refund rules and regulations on processing Visa transactions. 
SCOPE
This policy applies to all employees and customers of Universal Holiday Inc. (UHI), including all personnel affiliated with third parties.
1.1
POLICIES AND PROCEDURES
A.
General Consideration
1.
Payment shall be non-refundable for the following conditions:
a.
Applications which has been already assessed and processed regardless of cancellation, withdrawal or denial of application.
b.
Unused Online Applications under promotional rates
c.
Cancellation and/or Non-Appearance on scheduled appointment
2.
The following shall be considered eligible refunds:
a.
Double Payment.
B.
Policies and Procedures for Eligible Refunds
1.
Applicant shall send a letter of refund request with supporting documents to prove the double payment. 
2.
Refund Request Form shall be subject for investigation and approval. 
3.
Refund Request with incomplete or missing supporting documents, e.g. proof of double payment, shall not be processed.
4.
The approved amount shall be refunded using the original payment method within thirty (30) working days from the receipt date of request either through the following:
a.
Credit Card - processing days may vary depending on the issuing bank.
b.
Cash Deposit (Cash, bank deposit, etc.) – processing days may vary depending on circumstances.
5.
Any fraudulent transaction in relation to refund system shall be subject to further investigation and applicable laws.
1.2
CONTACT DETAILS
For refund concerns, please look for Mr. Jack Mendoza / Ms. Krista Janda / Ms. Janet Rectin with the following details:
Telephone Number: 8859-3800
Address: Outer Ground Floor, Dusit Thani Hotel, Ayala Center, Makati City, 1223, Makati, Metro Manila 
Working days and Hours: Monday to Friday, 8:30 AM to 5:30 PM 
Refund Policy on Japan Visa Transactions
Confidential – For internal use only and not to be distributed externally or reproduce for external distribution without approval from the Management. 
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