Refund Policy
1.1
PURPOSE
The purpose of this document is to establish refund rules and regulations on processing Visa transactions.
1.2
SCOPE
This policy applies to all employees and customers of Universal Holiday Inc. (UHI), including all personnel affiliated with third parties.
1.3
POLICIES AND PROCEDURES
A.
General Consideration
1.
Payment shall be non-refundable for the following conditions:
a.
Walk-in application which has been already processed and submitted to the embassy regardless of cancellation, withdrawal or denial of application.
b.
Online Application except double payment.
2.
The following shall be considered eligible refunds:
a.
Walk-in application which has not yet been processed and submitted to the embassy.
i.
Applicant shall pay cancellation fee amounting to Php 500.00 as an assessment fee. Price may vary.
ii.
Bank Fees may apply for bank outside Metro Manila.
b.
Double Payment.
B.
Policies and Procedures for Eligible Refunds
1.
Payment shall be non-refundable for the following conditions:
2.
Refund Request Form shall be subject for investigation and approval.
3.
Refund Request with incomplete or missing supporting documents, e.g. proof of double payment, shall not be processed.
4.
The approved amount shall be refunded using the original payment method within thirty (30) working days from the receipt date of request either through the following:
a.
Credit Card - processing days may vary depending on the issuing bank.
b.
Cash Deposit (Cash, bank deposit, etc.) – processing days may vary depending on circumstances.
5.
Any fraudulent transaction in relation to refund system shall be subject to further investigation and applicable laws.
1.4
CONTACT DETAILS
For refund concerns, please look for Ms. Janet Rectin with the following details:
Telephone Number: 8859-3800
Address: Outer ground floor, Dusit Thani Hotel, Ayala Center, Makati City, 1223, Makati, Metro Manila
Working days and Hours: Monday to Friday, 8:30 AM to 6:00 PM
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